There can be various reasons for this.
- If you paid by bank transfer, it may take a few days for the amount to be credited by the bank and booked by hosttech. For faster activation of your account, we recommend that you send us a payment receipt after you have made the deposit.
- Missing reference information (customer and/or invoice number) can mean that a payment cannot be clearly assigned . If this is the case, contact our customer service via the ticket system in the myhosttech customer center and attach a payment confirmation so that this can be checked and booked correctly.
- If the invoice has already been in dunning status, it is possible that dunning fees have been charged. If these were not taken into account during the transfer, the invoice remains open and the account is blocked. Check in the myhosttech customer center whether there are still open positions and balance them out.