Why is my account still blocked despite the invoice being paid?
There can be various reasons for this. If you paid by bank transfer, it may take a few days for...
FAQ & Support
Invoices
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How can I withdraw from the contract (money-back guarantee)?
If you want to cancel your contract and request a refund within the first 30 days, we need the completed... -
How can I customize the invoice recipient?
In this post, you’ll learn about the customization options available to you. -
How can I pay my bills automatically?
We currently do not offer direct debit. However, you have the following two variants to choose from: 1. Automatic credit... -
Why am I receiving my bill so early?
To ensure that we can renew all of your domains in good time, some products will be charged up to... -
Where can I change my address?
You can update your address yourself at any time in the myhosttech customer center. Please log into your myhosttech customer... -
How can I request an invoice again?
All invoices (open & paid) are available for download in your myhosttech.eu customer center. Alternatively, you can also have them... -
What payment options are provided?
The following payment options are provided to you: Credit card PayPal Bank transfer TWINT (Switzerland only) E-finance (Switzerland only) Our... -
Why do I have to provide the VAT identification number?
The VAT identification number (VAT ID) is a unique number that is issued to every company subject to VAT that...